The members of the Vancouver Police Department are dedicated to protecting and serving the citizens of Vancouver. We are committed to making Vancouver a safer city by providing service with integrity, compassion, accountability, respect, and excellence (ICARE), and our officers are often recognized for their outstanding work.
Compliments
If you have had a positive experience or have recently observed a member of the Vancouver Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.
If you would like to make a compliment / comment, please e-mail vpd@vpd.ca.
Complaints
If you have concerns about the actions or conduct of a VPD police officer, the service provided by VPD, or the policies guiding VPD officers, you can file a complaint. Complaints must generally be made within one year of an incident, and can be made directly to the Office of Police Complaint Commissioner (OPCC). If you prefer, you can file your complaint with the VPD and we will forward it to the OPCC.
Learn more about the police complaint process on the OPCC website, as well as in their brochure If You Have a Complaint.
Filing a Complaint with the OPCC
ONLINE
Complete an online complaint form located on the OPCC website.
EMAIL
Send an e-mail containing the details of the complaint to the OPCC.
VOICEMAIL
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).
IN-PERSON
Office of the Police Complaint Commissioner (OPCC)
Suite 501-947 Fort Street (map)
Victoria
MAIL
Download a complaint form from the OPCC website and mailing it to:
Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8
Filing a Complaint with the VPD
EMAIL
Send a message or complaint to pss@vpd.ca.
VOICEMAIL
Leave a voice message and contact information for the Professional Standards Section at (604) 717-2670.
IN-PERSON
Staff at one of our public service counters can provide information and a complaint form:
2120 Cambie Street (map)
Daily
8:00 a.m. to 5:00 p.m.
3585 Graveley Street (map)
Monday to Friday (closed holidays)
8:00 a.m. to 5:00 p.m.
MAIL
Mail a completed complaint form to:
Professional Standards Section
Vancouver Police Department
3585 Graveley Street
Vancouver, BC
V5K 5J5
Transparency and complainant participation
The VPD Professional Standards Section’s investigators and civilian professionals are specifically trained to provide information regarding all aspects of the complaint process, and to assist with the completion of complaint forms, if required.
Investigators receive specialized training in cooperation with the OPCC through provincially approved classroom and online courses. The training ensures professionalism and proficiency in all aspects of complaint-based and ordered investigations relating to the conduct of members under Part 11 of the Police Act.
We encourage all complainants to remain involved in their investigation, as this helps them understand the process, its expectations, and outcomes. Their cooperation also helps ensure a thorough and balanced investigation.
Contact
OPCC
Suite 501-947 Fort Street, Victoria
Phone (250) 356-7458
(toll free 1-877-999-8707)
www.opcc.bc.ca
E-mail info@opcc.bc.ca
Fax (250) 356-6503
Professional Standards Section
3585 Graveley Street
Vancouver, B.C.
V5K 5J5
Telephone (604) 717-2670
Fax (604) 717-2664
Email pss@vpd.ca
VPD Public Service Counters
Cambie Street Station
2120 Cambie Street
Vancouver
Graveley Street Station
3585 Graveley Street
Vancouver
