Report an Emergency

If you are reporting an emergency, please call 911.

Report Non-Emergencies

Report Crime Online

Some types of crime can be reported online if you don’t have a suspect and there is no element of violence, such as:

  • lost or stolen property under $25,000
  • vandalism to property or vehicle where repairs expected be under $25,000
  • car break-in

Report Crime by Phone

Call 604-717-3321

If you are not reporting a life-threatening incident or a crime in progress, you can make a report via the VPD’s non-emergency line, such as:

  • lost or stolen property with no suspect
  • a serious crime with a lengthy time delay, such as an assault the previous night
  • noisy party

Visit the E-Comm 9-1-1 website to view examples of when to use the non-emergency line.

Deaf, Hard-of-Hearing or Speech Impaired?

Report Crime by Text

Text with 9-1-1 (T911) provides 9-1-1 call centres with the ability to converse with a deaf, deafened, hard-of-hearing or speech impaired (DHHSI) person during an emergency, using text messaging.

A text message that is sent to 9-1-1 from an unregistered cell phone and/or without a voice call will not be received.

See VPD efforts to improve accessibility for people who are Deaf, DeafBlind, and Hard-of-Hearing.

Reporting Specific Types of Crime

View information on specific types of crime and how you can report them.

Other Information

Report a Missing Person

There is no waiting period to report a person missing in BC, and anyone can make the report.

If you have concerns about the missing person’s immediate safety, or if the missing person is a child, senior, anyone with mental or physical challenges, or someone you believe is suicidal, please call 911.

Intimate Partner Violence

Violence in relationships can include intimidation and threats, as well as physical or sexual assault. The abuse can be physical, sexual, emotional, psychological, verbal, or financial. Just because you don’t have physical injuries doesn’t mean you’re not being abused.

Information for Victims

VPD Victim Services staff members are civilian employees of the VPD with specialized training in emotional support, crisis intervention, and communication skills, and with education in areas such as psychology, social work or other related disciplines.

Other Resources

Your call may not be a police matter. If you are calling about one of the issues below, please see how to report it.

Boat owners are responsible for using their boats safely, keeping them in good working order, and properly disposing of them when they are no longer seaworthy.

They are also responsible for any pollution-related costs, including clean-up and/or repairs. Learn more at Transport Canada.

If you want to give police a tip about crime, you can contact us through our non-emergency line at 604-717-3321. If you wish to remain anonymous, you can contact Crime Stoppers / Tips Line 1-800-222-8477 or www.solvecrime.ca.

Our Property Office receives and stores all public property, including vehicles, evidence, safekeeping articles, or simply found items.

If you find property, you can drop it off at 2010 Glen Drive from 8 a.m. to 4:45 p.m. Monday and Friday, and 8 a.m. to 7 p.m. on Tuesday, Wednesday, and Thursday (closed statutory holidays).

Found property is returned to the lawful owner as soon as possible. If the owner cannot be determined or located, and all investigation is concluded, you can claim the article after 90 days. You can check on the status of the property by calling the Property Office at 604-717-2726 after 60 days. Some items, such as prohibited articles or identification, cannot be claimed.

If you want to know if someone has turned in your lost property, please call our Lost and Found at 604-717-2726.

Prisoner property for safekeeping is held for 15 business days before it is disposed of.

Auctions are held to dispose of unclaimed property, including bikes, jewelry, and general merchandise. Check the Able Auctions website for “police recovered auctions” to find upcoming dates.

If you find a bicycle, you can report it to 604-717-3321.

If you have experienced fraud or a fraud attempt but did not lose any money, call the Canadian Anti-Fraud Centre at 1-888-495-8501 or report fraud online.

If you are the victim of fraud in the city of Vancouver over $10,000 please call 604-717-3321 to make a police report.

See more information on reporting fraud or lost/stolen identification.

Contact the Canadian Coast Guard with reports regarding pollution or threats of pollution in the marine environment.

Report the witnessing of illegal dumping on City, park or public property, as well as:

If you can see someone creating graffiti, call 9-1-1 – it is a crime in progress.

If you see graffiti on your property, call our non-emergency number at 604-717-3321 or report it online. Otherwise, you can report graffiti that is not on your property to the City.

To report a motor vehicle incident where they are no injuries or an imminent threat to public safety, and all vehicles are drivable, call ICBC at 1-800-910-4222 to make a claims report online.

Request parking enforcement for a vehicle parked in violation of City bylaw on a City street and lane from 7:00 AM to 10:00 PM. From 10:00 PM to 7:00 AM, call 604-717-3321 for parking enforcement.

If there is an immediate risk, call 9-1-1.

If there is no immediate risk to someone’s safety, call the BC Crisis Line at 310-6789 (no area code needed).

If you or someone you know is having thoughts of suicide, but it is not an immediate risk, call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre.

For questions about tenancy laws or to get help with landlord/tenant disputes, call the BC Residential Tenancy Branch at 1-800-665-8779, or apply for dispute resolution online.

If you have received a violation ticket and you have questions, please see the Province of BC website.

E-Comm 9-1-1

The Vancouver Police Department relies on E-Comm 9-1-1 as our contracted partner for 911 and non-emergency call-answer services and police dispatching.

When you need help from the VPD and dial either 911 or our non-emergency line 604-717-3321, a specially trained E-Comm call-taker will answer and confirms the details of your situation. The call-taker works closely with E-Comm’s dispatch team to relay information to responding officers so you can get the help you need.

E-Comm 911

Make an Anonymous Tip

If you have information about a crime and you would prefer to remain anonymous, call Crime Stoppers at 1-800-222-8477.

You can also submit a tip anonymously by visiting the Crime Stoppers website.

Help the VPD Catch Cold Case Killers

Vancouver Police homicide detectives need your help to solve cold case murders – some as long ago as 1958.

Despite lengthy and complex investigations, those responsible have not yet been caught. View case information and photos on the VPD’s Cold Cases website.