Online Crime Reporting | Reporting Fraud and Lost / Stolen Identification |Tourist Filing Online Crime Report | Online Crime Report Jurisdiction Map and Information | Questions About Your Online Crime Report


Telemarketing Fraud (Telephone Scams) or Email Fraud

Emails or phone calls advising you have won something, requesting you cash a cheque and wire a percentage back, or advising you are in trouble with the Canada Revenue Agency or Immigration, are fraudulent. As are any emails or phone calls requesting your personal information or banking or credit card information. Do not respond to these emails or calls and report them to the Canadian Anti-Fraud Centre.

If you have been a victim of one of these scams or your personal information has been compromised, contact the Canadian Anti-Fraud Centre to file a report and the Canadian credit bureaus for assistance.

Canadian Anti-Fraud Centre
Toll Free - 1-888-495-8501

Credit Bureaus

There are two credit bureaus in Canada. If your personal information has been compromised, you need to contact both of them:

Identification Resources for Lost / Stolen and Replacement ID

If your identification was lost or stolen in Vancouver, and you have no suspect, you can report it online or by calling our non-emergency number at 604-717-3321. If you have a suspect, you cannot report it online. If it did not happen in Vancouver, please report it to the police in the jurisdiction where it was lost / stolen.

To report a lost or stolen Canadian passport, you must contact the Canadian Passport Program at 1-800-567-6868, or go in person to the nearest Service Canada Passport Office.

To report a lost foreign passport, you can either call the Vancouver Police non-emergency line at (604) 717-3321 or go in person to either VPD public service counter:

3585 Graveley Street
Monday to Friday
8:00 a.m. to 5 p.m.

2120 Cambie Street
8:00 a.m. to 5 p.m.

To report a stolen Canadian or foreign passport if you have a suspect, please call the VPD non-emergency line at (604) 717-3321.

Local Residents

The following must be provided:

  • passport number (if you do not know your number, please get it from your consulate or embassy before coming to the VPD public service counter

  • current picture identification or several other pieces (one item with your signature)


  • please bring whatever ID you have available - if you don't have any ID, please bring in your hotel receipt, airline tickets or vehicle rental receipt


See Preventing Fraud for tips and real examples.

See Crime Prevention & Safety for Businesses for tips and information from the VPD from the VPD on preventing financial crimes within your business.