Victim Services Unit

Victim Services

The Victim Services Unit (VSU) strives to provide victims, witnesses, and their family members with professional, supportive, and timely assistance, to lessen the impact of crime and trauma.

As a victim of crime, you have certain rights under the BC Victims of Crime Act and the federal Canadian Victim Bill of Rights.

Your rights as a victim of crime

Referrals to the VSU are generally done through the investigating police officer, however, referrals from outside agencies and self-referrals are accepted.

If you have been affected by crime or trauma, contact the VPD Victim Services Unit at 604-717-2737.

VSU Staff

VSU staff members are not police officers; they are civilian employees of the VPD with specialized training in emotional support, crisis intervention, and communication skills, and with education in areas such as psychology, social work or other related disciplines.

Staff are available to provide free and confidential support to victims, witnesses, and family members affected by crime and trauma.

Victim Services Unit


On-Scene Crisis Intervention

VSU staff members can attend a police incident involving crime or trauma to support the victims, witnesses, and family members affected. This service is available 24 hours a day, seven days a week, as initiated by a VPD police officer. If you require support at the scene of a crime or traumatic incident, please speak to a VPD officer to request this service.

Emotional Support

Emotional support is offered in the hours, days, weeks, months or years following a crime or trauma. We provide non-judgmental, empathetic listening, that allows for victims, witnesses, and family members to express themselves safely during extremely difficult times. Emotional support is not the same as counselling. If counselling is required, an appropriate referral will be offered.

Access to Information

The need for information is constantly changing. VSU staff members can assist by accessing or helping to access information that a victim, witness or family member may require.

This may include information regarding:

  • the police investigation
  • the criminal justice system
  • victim’s rights
  • the Crime Victim’s Assistance Program (CVAP)
  • trauma responses and self-care
  • community support services
  • other resources and referrals

Practical Assistance and Support

VSU staff members can offer practical assistance and support filling out documents, completing applications, registering for programs, and liaising with other agencies. Some examples of this include:

Victim Application Form

Family Member Application Form

Witness Application Form

  • registering to receive court updates and information on the accused or offender through the Victim Safety Unit

Victim Safety Unit Application Form

  • completing a Victim Impact Statement or Statement on Restitution to be considered at time of sentencing an offender

Victim Impact Statement Form

Statement on Restitution Form


LuccaJustice Facility Dog Program

The Justice Facility Dog (JFD) Lucca, works alongside VSU staff members to support victims, witnesses, and family members to lessen the impact trauma. JFD Lucca was bred, raised, and trained by the Pacific Assistance Dog Society (PADS). PADS and is an accredited member of the Assistance Dogs International (ADI).

JFD Lucca is sponsored by generous donations through the Vancouver Police Foundation.


Resources and Referrals

VSU staff members will assist victims, witnesses, and family members in identifying appropriate resources and referrals. The VSU is partnered with several community agencies specialized in power-based crimes, language capabilities or cultural considerations, and will provide information and referrals to these organizations as required.

For referral information or immediate support outside VSU business hours, please contact:


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Contact VPD Victim Services

Office hours: Monday - Friday
7:00 a.m. to 6:00 p.m.

Phone: 604-717-2737 ext. 4
Email: vpd.vsu@vpd.ca

Please note that this email address is not monitored 24 hours a day and we are unable to take crime reports by email. If you have an emergency, please call 9-1-1.

Are You Interested in Working in Victim Services?

Check our current vacancies for any positions that are available.