Compliments and Complaints

The members of the Vancouver Police Department are dedicated to protecting and serving the citizens of Vancouver. They are committed to making Vancouver a safer city by providing service to its citizens through integrity, compassion, accountability, respect, and excellence (ICARE), and are often recognized for their outstanding achievements.

Compliments

If you have had a positive experience with a member of the Vancouver Police Department or have recently observed a member of the Vancouver Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.

If you would like to make a compliment / comment, please e-mail vpd@vpd.ca.

Complaints

Anyone who has concerns about the actions or conduct of a VPD police officer, the service provided by VPD, or the policies guiding VPD officers, may file a complaint. The Provincial Office of the Police Complaint Commissioner (OPCC) explains the complaint process in the following brochure:

• If You Have a Complaint (PDF)

A complaint may be resolved by means of a formal investigation or a complaintl resolution. Alternatively, a complainant may withdraw his/her complaint or the Police Complaint Commissioner may decide to discontinue an investigation. Further information regarding the complaint process and how a complaint may be resolved can be found on our Professional Standards page or in our FAQs.

Filing a Complaint

Complaints must generally be made within one year of an incident, and can be made directly to the VPD the following ways:

IN-PERSON
Attend one of the VPD Public Service Counters to obtain information and a complaint form:

2120 Cambie Street (map)
Daily
8:00 a.m. to 5:00 p.m.

3585 Graveley Street (map)
Monday to Friday (closed holidays)
8:00 a.m. to 5:00 p.m.

Attend the VPD Professional Standards Section office, where staff will be available to explain the complaint process and assist in the completion of a complaint form:

3585 Graveley Street (map)
Monday to Friday
8:00 a.m. to 4:00 p.m.

VOICEMAIL
Leave a voice message and contact information for the Professional Standards Section at (604) 717-2670.

EMAIL
Send a message or complaint to pss@vpd.ca.

FAX
Fax a completed complaint form to the Professional Standards Section at 604-717-2664.

MAIL
Mail a completed complaint form to:

Professional Standards Section
Vancouver Police Department
3585 Graveley Street
Vancouver, BC
V5K 5J5

Complaints can be made directly to the OPCC by:

IN-PERSON
Attend the Office of the Police Complaint Commissioner (OPCC):

Suite 501-947 Fort Street (map)
Victoria

VOICEMAIL
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).

ONLINE
Complete an online complaint form located on the OPCC website.

EMAIL
Send an e-mail containing the details of the complaint to the OPCC.

FAX
Fax a completed complaint form to the OPCC at (250) 356-6503.

MAIL
Download a complaint form from the OPCC website and mailing it to:

Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8